Customer Service Representative

Job DescriptionWe are seeking a Customer Service Representative to join our growing team in Santa Ana, CA. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing excellent service. As a key point of contact for our customers, you’ll play an essential role in ensuring satisfaction and resolving inquiries with professionalism and care.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and internal ticketing systemsHandle orders, product questions, billing issues, and delivery concerns with accuracy and empathyRecord customer interactions and resolutions in our CRM systemCollaborate with the warehouse and logistics team to ensure timely order fulfillmentIdentify recurring issues and provide feedback to help improve processesMaintain a calm and positive attitude when dealing with difficult or high-pressure situationsEnsure each customer receives a consistent, high-quality support experience