Customer Support Assistant

Job DescriptionWe are currently seeking a detail-oriented and personable Customer Support Assistant to join our Santa Ana team. This role is essential in maintaining our high standards of customer satisfaction by providing timely, empathetic, and knowledgeable support. As a valued team member, you will be the first point of contact for our subscribers, ensuring each interaction reflects the values and care behind our brand.ResponsibilitiesRespond to customer inquiries via email, phone, and live chat in a professional and timely mannerResolve product, delivery, and account-related issues with empathy and efficiencyMaintain accurate records of customer interactions and transactionsCollaborate with internal teams to escalate and resolve more complex concernsAssist with the management of subscriptions, returns, and order modificationsProactively identify patterns in customer feedback to help improve serviceSupport the Customer Experience team with additional administrative tasks as needed