Job Description:
We are seeking a dedicated and customer-focused Client Account Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service and ensuring their needs are met. You will work closely with internal teams to ensure client satisfaction, address inquiries, and resolve any issues promptly. The ideal candidate will have strong communication skills, attention to detail, and a passion for delivering quality service.Responsibilities:Manage client accounts and serve as the main point of contact for all client inquiriesBuild and maintain strong, long-term client relationshipsAssist clients with their needs, addressing concerns or issues promptlyEnsure accurate and timely processing of client orders, requests, and inquiriesWork with internal teams to ensure client expectations are met or exceededPrepare and deliver regular reports to clients on account status and performanceIdentify opportunities for upselling and cross-selling services to existing clientsProvide recommendations for improvements in client service and account managementMaintain a thorough understanding of company products and services