Vacancy caducado!
CEI’s direct client has an immediate need for a Desktop Support Analyst role, PFB the job details and if you are interested then please respond ASAP with the following details for a telephonic discussion with the client.
Are you comfortable with this job role?:Best time to reach you for a telephonic interview:Are you willing to come for an in person interview:Your Work Authorization status:Your updated resume based on the key skills listed below. Job Title: Desktop Support AnalystLocation: San Diego, CARate: Depends on experienceEmployment Type: Contract-possible extension Primary Duties & Responsibilities:- Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
- Train and mentor other team members on best practice solutions, etc.
- On-call Rotation (PIC).
- Troubleshoot local printer problems and coordinates maintenance for printers.
- Lead team projects, while continuing to balance day to day role.
- Identify and Research incident correlations and escalate accordingly.
- Identify and Communicate to team new ways to improve our quality of service.
- Act as a liaison on behalf of the BEST Team to identify and document new first level support opportunities from other IT organizations.
- Provide complex and unique technical troubleshooting assistance to customers across business units.
- Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
- Minimum of 4 years’ experience resolving end users’ hardware and software issues in an IT environment.
- Working knowledge of Windows 7, Windows 10, Microsoft Office Suite, Active Directory, VPN, Citrix, VDI, networking and remote tools.
- Excellent verbal and written communication skills.
- Excellent teamwork skills.
- Excellent technical skills.
- Excellent analytical, reporting and documentation skills.
- Dedication to customer service.
- Problem solving skills including triage and rapid decision making.
- Ability to logically adapt in any customer service scenario.
- Ability to manage to resolution a severe and pervasive outage.
- Undergraduate degree in an Information Technology discipline or equivalent combination of education and work experience.
- Minimum of 4 years of demonstrated working knowledge of Microsoft Exchange environment.
- Minimum of 4 years of demonstrated working knowledge of Active Directory administration.
- Minimum of 4 years of demonstrated working knowledge of networking monitoring tools and basic troubleshooting.
- Minimum of 4 years of demonstrated working knowledge of CISCO telephony and associated troubleshooting.
- Minimum of 4 years of demonstrated experience with IT Service Management tools, with a strong preference for Service Now.
- Minimum of 4 years of working within an ITIL methodology.
- Microsoft Certified Professional, A+, and Net+ certifications are preferred.
Vacancy caducado!