The Oaks Gourmet is a well-established Gourmet Market/Restaurant/Coffee Bar/Fine Foods and Spirits retailer with a very loyal following in the popular Hollywood neighborhood of Franklin Village and we are currently looking for a Manager to join our team.
Responsibilities and essential job functions include but are not limited to the following:
- Communicates clearly, concisely and accurately in order to ensure effective store operations.
- Filters communication to the staff.
- Maintains a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the staff.
- Develops positive relationships with the staff by understanding and addressing individual motivation, needs and concerns.
- Engages in conversation with customers to understand their needs or requests.
- Maintains standards of quality.
- Works with other management on disciplinary matters and issues.
- Cross trains and develops staff to provide opportunities for growth and advancement.
- Demonstrates knowledge that promotes the concept and experience of The Oaks Gourmet.
- Sets the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish.
- Corrects any food or beverage problems before they reach the guest.
- Demonstrates thorough recipe knowledge and awareness of food and beverage quality.
-Ability to act with a customer comes first attitude and delivers customer service that meets or exceeds customer expectations customer needs.
- Knowledge of the retail environment and can handle inventory.
- Achieves and maintains a clean and sanitary environment
- Demonstrates solid knowledge of Policies and Procedures, proper use of forms, payroll procedures, reports, and employee file maintenance.
- Willing to learn; able to lead.
- Able to work varying schedules: days, nights, and weekends.
Experience Requirements:
- Management experience in a restaurant, cafe, retail or coffee bar environment (3 years)
- Knowledge of POS computer skills
- Basic BOH and FOH operations
- Serv Safe (or like) certification in sanitation and safety required
- Experience in directing the work of others
Qualified and interested candidates should reply with a current resume via email.
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