Job Summary:
We are seeking a dedicated and friendly Customer Service and Call Center Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction.
Key Responsibilities:
Answer incoming calls and respond to customer emails promptly and professionally.
Provide accurate information about products and services.
Resolve customer complaints and issues efficiently and courteously.
Document customer interactions and maintain detailed records.
Follow up with customers to ensure their issues are resolved.
Collaborate with other departments to address customer needs.
Meet performance targets and service level agreements.
Stay updated on product knowledge and company policies.