We are looking for a Customer Service Representative to join our team and support our members exceptionally. This role involves engaging with Garner members via phone, chat, and email to help them find the right healthcare for their needs, understand how our program works, and get their eligible claims paid.
We seek detail-oriented individuals with strong written and verbal communication skills who can stay organized, handle complex situations, and maintain professionalism in every interaction. The ideal candidate will demonstrate a passion for helping others, an ability to de-escalate challenging situations, and a clear commitment to providing the best service possible.
Key Requirements:
Applicants must be located within the United States and must work in the United States for the duration of their employment. International applicants will not be considered.
Excellent written and verbal communication skills: You must express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors. We value clear, concise writing.
De-escalation skills: You must handle tense or difficult situations with empathy and patience.We want candidates who are comfortablemanaging escalations and who can demonstrate problem-solving abilities in these contexts
Respond by sending your resume. we pick the best candidates randomly. Thanks for your interest.