Customer Account Representative

Job DescriptionWe are seeking a motivated and detail-oriented Customer Account Representative to join our team in Birmingham, AL. This role is essential for maintaining and growing client relationships, ensuring satisfaction, and supporting business operations through outstanding service and communication.ResponsibilitiesServe as the primary point of contact for assigned client accounts.Manage account communications, address inquiries, and resolve issues promptly and professionally.Ensure timely delivery of services and monitor progress against client expectations.Maintain accurate and up-to-date records of customer interactions and transactions.Collaborate with internal teams to fulfill client needs and implement solutions.Identify opportunities to improve client satisfaction and enhance account performance.Prepare and present reports on account status and metrics to management.