Customer Service Representative

We’re looking for a passionate, solution-driven Customer Service Representative to join our dynamic support team. In this role, you’ll be the friendly face and trusted voice behind our brand—helping customers succeed by answering questions, resolving issues, and delivering an outstanding experience across every interaction. Whether through email, phone, or chat, you’ll be a key part of creating meaningful connections and long-term customer satisfaction.You’ll work closely with our internal teams, stay up to date on product enhancements, and play a vital role in keeping our users informed, supported, and empowered.This role reports to the Team Lead, Customer Service and works onsite 2–3 days per week at our Birmingham, AL office.What You’ll DoBe the first point of contact for customer inquiries via phone, chat, and emailTranslate complex product features into simple, easy-to-understand explanationsTroubleshoot issues and guide customers through practical solutionsOffer usage tips, training, and resources that promote long-term successIdentify and escalate bugs or technical challenges to internal teamsMaintain accurate records of conversations and support casesStay current on product updates and internal support proceduresMeet and exceed team goals for case resolution, customer satisfaction, and response timesContribute to team learning and occasional training sessions as a product expert