Customer Service Specialist

Job DescriptionWe are seeking a Customer Service Specialist to join our growing team in Birmingham, AL. The ideal candidate will be the first point of contact for clients, providing professional, efficient, and high-quality support. You will play a critical role in ensuring customer satisfaction, resolving issues promptly, and representing the values of Messa Sync in every interaction.ResponsibilitiesProvide timely and professional responses to customer inquiries via phone, email, and live chat.Troubleshoot issues, resolve complaints, and escalate complex cases when necessary.Maintain accurate records of customer interactions in company systems.Collaborate with internal teams to ensure smooth service delivery.Build strong relationships with clients by understanding their needs and offering tailored solutions.Continuously seek opportunities to improve customer experience and service processes.