Customer Support Specialist

Job DescriptionWe are seeking a detail-oriented and personable Customer Support Specialist to join our growing team in Washington, DC. The ideal candidate will be responsible for providing timely and effective support to our customers via phone, email, and chat. You will act as the first point of contact, offering assistance, resolving issues, and ensuring a high level of satisfaction.ResponsibilitiesRespond to customer inquiries through phone, email, and live chat in a professional and timely mannerResolve product or service issues by clarifying the customer’s concerns and determining the causeProvide accurate, valid, and complete information using the right methods/toolsFollow communication procedures, guidelines, and policiesDocument interactions and feedback in our CRM systemCollaborate with other departments to ensure customer concerns are addressed efficientlyMaintain a high level of product knowledge to provide informed support