IT Specialist

MBI Health Services is seeking a reliable, resourceful IT Specialist to join our mission-driven team. This full-time role is ideal for someone who thrives in a hands-on environment and is passionate about solving technical challenges while supporting critical mental and behavioral health services.The IT Specialist will serve as the first line of help desk support across all MBI locations, assisting staff with day-to-day technical issues related to hardware, software, and system access. This role also supports the installation and maintenance of IT equipment, monitors system performance, manages user accounts, and assists with network troubleshooting and security protocols. Working under the supervision of the IT Manager, the IT Specialist plays a key part in keeping our systems running smoothly and securely, with a strong emphasis on customer service and follow-through.If you're a proactive problem-solver with experience supporting Windows environments, Office 365, and basic network administration, and you're looking to grow your skills in a purpose-driven setting, we encourage you to apply today. Responsibilities: Technical Support & TroubleshootingServe as the primary help desk contact for all MBI Health Services locations, responding to in-person, phone, and ticketing system requests.Troubleshoot and resolve issues related to computer hardware, software, mobile devices, printers, and other peripherals.Address network connectivity issues and escalate unresolved problems to senior IT staff or external vendors as needed.Ensure excellent customer service by minimizing downtime and providing timely support.System Installation & MaintenanceSet up and configure desktops, laptops, printers, phones, and peripheral equipment for new and existing staff.Install and upgrade operating systems and authorized software applications.Monitor system performance and conduct routine maintenance to ensure all equipment remains functional and secure.Perform basic hardware repairs or coordinate service requests when necessary.User Account & Access ManagementCreate, update, and deactivate user accounts in Active Directory, Office 365, and other systems.Support employee onboarding by preparing user profiles, email accounts, and permissions.Apply appropriate access controls based on staff roles and responsibilities while maintaining system security standards.Network & Security SupportAssist in monitoring network performance (LAN/Wi-Fi) and help resolve connectivity or access issues.Support the implementation of IT security protocols, including endpoint protection, antivirus software, and firewalls.Assist with data backup procedures and ensure compliance with HIPAA and other privacy regulations.Documentation & End User TrainingDocument common troubleshooting steps and maintain internal IT knowledge base content.Provide basic technology training to staff as needed, including job aids, tip sheets, or system orientation.Promote best practices for safe computing and data protection across the organization.Inventory & Equipment ManagementMaintain accurate records of all IT assets, including hardware, software licenses, and warranty information.Prepare and configure devices for deployment, ensuring proper installation of cables and approved software.Track peripheral devices and coordinate repairs or replacements as necessary.Vendor Coordination & EscalationCoordinate with third-party vendors for specialized repairs, warranty services, or equipment purchases.Refer complex hardware or software issues to appropriate external or senior internal resources.Ensure that all support tickets are updated and escalated appropriately when additional expertise is required.Collaboration & Systems ImprovementCollaborate with the IT Manager and broader IT team to support infrastructure improvements and ongoing projects.Participate in IT meetings to discuss help desk trends and contribute to problem-solving discussions.Assist with drafting or updating internal IT policies, procedures, and service workflows.Other DutiesProvide additional IT support as needed, including occasional after-hours coverage for urgent matters.Support basic audiovisual setup, mobile device management, or other technical needs during internal events.Remain flexible and proactive in supporting a small, mission-driven IT team with evolving organizational needs.Perform all other duties as assigned.