Customer Support Assistant

Job DescriptionWe are seeking a Customer Support Assistant to join our team in Washington, DC. This role is responsible for assisting customers with inquiries, providing timely solutions, and ensuring satisfaction across all touchpoints. The ideal candidate will have strong communication skills, a problem-solving mindset, and a genuine passion for helping others.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a timely manner.Assist in troubleshooting issues and providing clear guidance to customers.Maintain accurate records of customer interactions and transactions.Collaborate with internal teams to resolve complex issues efficiently.Identify opportunities to improve customer service processes and enhance the customer experience.Follow company policies, procedures, and service standards at all times.