Job DescriptionThe Digital Merchandising & Marketing Manager is responsible for achieving Nordstrom (Nordstrom.com and Nordstrom Stores) customer outcomes which are predominately focused on driving product demand and sales . The Manager achieves these outcomes through driving the entire customer experience from strategy through execution f or their AOR . The Manager is primarily focused on driving customer outcomes through digital customer interactions, complemented by off-line strategies based on customer interest. Responsibilities Working cross-functionally with expert teams, the Digital Merchandising and Marketing Manager supports the entire customer journey that enables us to hit our sales goals, and this includes:
Working with our Merchants to drive our product strategy
Connecting our product strategy to our overall Nordstrom customer goals
Developing and executing digital navigation & merchandising strategies
Developing and executing marketing & content messaging strategies
Driving the Nordstrom.com features & functionality strategy
Supporting our reporting & optimization roadmap
Leading and developing a team
What You’ll Need
The Digital Merchandising and Marketing Manager is a unique role as it spans the entire customer experience combining multiple functional disciplines and skillsets. The ideal Manager may not have all the needed experience listed below and may need to learn some aspects of the role quickly. However, the Manager does need to have extensive command of several of the disciplines below when entering the role:
Experience engaging with internal and external partners.
Experience scaling e-commerce businesses.
Experience driving digital to physical outcomes (e.g. buy online pick up in-store).
Qualifications
5+ years of experience in management roles with progressively larger responsibility
5+ years of management experience in e-commerce
Ability to build strong relationship with peers and senior leadership
Experience measuring emerging technologies and media (mobile, social)
Bachelor's degree required, Masters (preferred), with emphasis on business, marketing, consumer research, or related field
Relevant ecommerce or multichannel retail experience (preferred)
We’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important pointsThe job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range DetailsThe pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.Washington: $103,500-$175,000 annuallyThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/BenOverview17-19.pdfAbout UsWe’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.Come on! Join us!