If you are interested in a career in the field of veterinary medicine or veterinary business operations, this is an excellent entry point into our industry! No prior veterinary experience required.
Come join our amazing hospital team! VCA Crown Hill Animal Hospital is seeking extraordinary Client Service Representatives who identify themselves as personable, highly professional animal and people lovers. We are hiring for part time and full time positions.
We are located in Seattle’s beautiful Greenwood neighborhood, just north of downtown and minutes from Carkeek Beach Park on Puget Sound and Green Lake.
The Client Service Representative (CSR) is the client's first point of contact with our hospital and is responsible for initiating hospital resources related to the needs of their pet, such as scheduling general practice appointments or discussing our hospital’s emergency services.
As the face of our hospital, the Client Service Representative also sets the stage as we build and maintain each client's trust and confidence in our abilities, helping to develop the relationships we have with our clients, thereby enhancing their experience.
Some of the job functions include but are not limited to the following:
Demonstrated excellence in customer service - we're very serious about this!
Compassion for pets and people
Proven decision making skills to choose the most appropriate course of action
The ability to communicate and integrate new information into problem solving
Proficiency in Microsoft Office
The ability to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, odors, bites, scratches and animal waste
While this position does not have any clinical duties, the CSR will work hand-in-hand with our amazing Veterinary Specialists, Emergency Veterinarians, Veterinary Technicians, and support staff as well as Hospital and Regional Leadership.
The CSR is the pivot around which the hospital operates and is responsible for:
Client service functions, including greeting visitors, handling multiple telephone calls simultaneously
Scheduling and confirming appointments
Presenting and explaining fees
Processing payments
Managing electronic medical records and related correspondence
Ensuring that facility is neat and clean at all times- both inside and outside
As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:
Health & Wellness
401k retirement savings plan with company match
Health/dental/vision insurance, infertility benefits, gender affirmation services
Paid parental, vacation and sick leave
Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
Additional Benefits
Up to 100% Pet Care Discount for your own pets
100% paid professional liability coverage
100% paid life insurance
100% paid short-term disability insurance
Access to a network of 5,000 doctors, including more than 600 specialists
We also offer a challenging, rewarding and fun work environment that is full of opportunity for personal and professional growth.
Seriously, if you love animals and people and can deliver an outstanding customer service experience with the rest our team, please come join us!
To apply, please follow this link: https://www.vcacareers.com/global/en/job/VCA1GLOBALR155799EXTERNALENGLOBAL
For more information about our hospital please visit us at: https://vcahospitals.com/crown-hill