About the Role
Premier Services Group is seeking a Field Support Manager to serve as a critical link between our installation teams, vendor store personnel, and PSG leadership. This field-based role will focus on reinforcing installer quality, strengthening store relationships, and elevating operational performance through on-site inspections and direct communication.
Key Responsibilities
Store Visit Expectations:
Visit 5–10 stores per week to engage with key stakeholders
Proactively meet with ASMs, Department Supervisors, and Millwork Specialists
Gather feedback on PSG performance, ordering concerns, and customer issues
Educate store teams on the differences between PSG-managed installs and Central Selling orders
Clarify roles, escalation paths, and PSG support resources
Submit recap emails with key takeaways and improvement opportunities to leadership
Jobsite Visit Expectations:
Visit 20+ job sites weekly to inspect in-progress and completed installations
Complete standardized jobsite checklists while also evaluating:
OSHA compliance: Ladder safety, roof protection, saw safety, PPE usage
Site cleanliness: Use of drop cloths, safe product staging, removal of debris
Brand representation: Installer appearance, competitor materials present
Take comprehensive photos (interior and exterior) for internal QA tracking
Carry and distribute Lowe’s contractor shirts, buckets, drip pans, etc., as needed
Confirm installers have all appropriate PPE and safety gear onsite
Installer Engagement:
Connect with installers on every jobsite — not just casually, but intentionally
Ask structured questions to understand:
What’s working well
What challenges they’re facing (e.g., scheduling, materials, CX concerns)
What PSG can do to better support them
Ensure each visit results in at least one actionable insight to improve the field experience
Qualifications
High School Diploma or equivalent (required)
3+ years in construction, home improvement, or retail management
Strong written and verbal communication skills
Proficient in documentation and use of basic digital tools (email, forms, photos)
Valid driver’s license and clean background check
Physically able to walk job sites, lift up to 50 lbs, and meet physical demands of field work
Benefits
Competitive salary
Monthly vehicle allowance
Opportunity to represent a top-tier Lowe’s Independent Service Provider
Direct impact on quality assurance and installer performance
Supportive leadership and operational team
Apply now to help drive quality, safety, and operational excellence for our install teams and Lowe’s partners!