Service Operations Supervisor (Growth Path to Manager)
Why This Role Matters
This is a career-building leadership role. As Service Operations Supervisor, you’ll directly influence technician success, customer satisfaction, and the growth of a $2M+ service department. You’ll gain the skills and exposure needed to step into a Service Manager position as Evergreen continues to grow.
What You’ll Do
- Track and report on KPIs (revenue, callbacks, memberships, labor efficiency).
- Improve warranty and parts processes to reduce callbacks.
- Handle escalated customer concerns and ensure resolution.
- Train and support office staff (dispatch/CSRs) in ServiceTitan.
- Partner with leadership to build scalable systems.
What’s In It for You
- Leadership track: Supervisor → Manager in 2–3 years.
- Competitive compensation & benefits package.
- Direct exposure to leadership and decision-making.
- Join a 50-year family-owned company with a reputation for excellence.
What We’re Looking For
- Leadership potential and drive to grow.
- Background in service ops, coordination, or team support (HVAC/trades preferred but not required).
- Strong communicator, organized, and process-minded.
- Tech-savvy with reporting and system tools.
To apply for this position, please reply to this ad with your resume. Please do not call the office