The Customer Support Specialist is responsible for new and existing client set up and client maintenance. The Specialist is responsible for activities associated with Storefront set up, customer training, escalated customer issues, billing issues and vendor set up.
The Customer Support Specialist will own setting up the launch party with the customer and in facilitating it. The Support Specialist is there to set up employees at the customer on new storefronts. Proactively seeks customer feedback and reacts with agility to resolve issues.
Provides training and training materials to customers to support successful storefront adoption and follows company guidelines for 60 days post adoption check back
Provides support for escalated customer issues (Tier 2, Tier 3). Follows up on any customer issues requiring additional research
Investigates and resolves billing issues and monitors receivables
Basic Qualifications:Education and Experience: HS/GED and 2 years or Tech Cert and 0 yearsPreferred Qualifications:Education: HS/GEDExperience: 2 yeas of Customer ServiceAdditional Basic Qualifications:Must be 18 years of age or olderDeluxe Corporation is an Equal Opportunity / Affirmative Action employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability Please view the electronic EEO is the Law Poster (https:////www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .