Company DescriptionHi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.OverviewA Group Vice President, Program Management at Razorfish is equal parts solution shaper, veteran project manager, client problem solver, trusted advisor, sales pursuit leader, and business manager. This person will manage one very large client engagement.People in this role go beyond just managing large projects or portfolios…they’re also player/coaches, facilitators, collaborators, risk mitigators, community builders, and expert planners. They’re not afraid to color outside the lines or roll up their sleeves.You will be accountable for:
Delivery of large scale engagements to clients
Managing the client relationship from a delivery and commercial standpoint
Framing decisions around business drivers, scope, time, cost and quality.
You can lead solution definition and delivery of complex programs.
Large multi-disciplinary teams (100+ people)
Seamlessly bring together Razorfish’s disciplines (Paid and Owned Strategy, Creative, Data, Technology and Marketing Engagement).
Be the engagement leader ultimately accountable for ensuring an engagement's success and client satisfaction
You develop and maintain executive-level relationships, delivering on our promises (quality and profitability) and building thriving / high-functioning teams, while providing transparency to the Executive leadership team.Key Characteristics:Leadership and Vision
A charismatic, energetic, and real future facing leader; a forward thinker who likes to inspire.
Client focused
A real business advisor with strong communication skills, excellent at building strong and long-term relationships with C-level clients and knows how to gain trust through true partnership. Uses first-hand client information to inform and shape improvements in product services.
An inspiring Leader
Collaborative and people focused, has a coaching mind-set, leads from the front and inspires teams to be the best they can be whilst motivating teams to deliver on clear and tangible business goals.
Strong Commercial Acumen
A proven track record for driving growth. Including a good understanding of business models and trends, as well as the ability to identify and seize opportunities that move the business towards strategic goals.
A Thought Leader and Excellent Communicator
Brings simplicity to complexity and drives thought leadership through clear story telling.
A Collaborator and Influencer
Able to work with multiple matrix stakeholders across our organization and within the client. Leads through influence to create a culture of collaboration which thrives on diversity of thought and experience
ResponsibilitiesKey Responsibilities:
Structures, establishes, and manages integrated campaign processes, projects, and programs across paid and owned channels to ensure quality, on-budget, on-time delivery.
Provides vision, purpose, direction, and motivation to team.
Clarifies and communicates program objectives and success criteria.
Adapts and applies proper PM methodologies and innovated ways of working, with a digital first focus to meet program objectives and client business drivers.
Clarifies and enforces accountability and goal-setting for project leaders of all domains.
Oversees the development and tracking of integrated estimations, project plans and metrics, including - Burn Reporting, Capacity Planning, Resource Management, and consistent and timely utilization reporting
Manages risks to the program, to Razorfish and to the account.
Establishes and maintains program communications.
Oversees scope management throughout the project life-cycle.
Accelerate model evolution and adoption as well as iterative enhancement across teams.
Accountable for project finances and profitability.
Understands legal implications of an engagement. Drives contract negotiations. Ensures the execution of project reviews.
Provides oversight and leadership to engagements of 100+ people.
Removes roadblocks to success and acts as an escalation point for executive decisions.
Contributes to PM discipline initiatives focused on consistent delivery quality, growing our PM talent and ensuring collaboration / knowledge sharing.
Qualifications
15+ years of experience
Familiarity and experience with Paid media, CRM, website planning and execution
Ability to work with the Client Services Lead/discipline experts to solve client business challenges
Deep project management experience in delivering large digital solutions including Paid media, customer / user experience, strategy, data and technology. Experience implementing marketing / content, CRM and commerce platforms preferred
Proven track record leading multiple full project life-cycles from business development to final delivery
Experience managing multiple projects simultaneously (preferably in an integrated program)
Extensive experience of leading integrated projects and managing globally distributed teams of 50+ people
Familiarity with Agile and Iterative Development (or other new methodologies)
Client Relationship / Consultative Selling
Extensive experience in consulting and/or client-facing role
Client management experience with primary accountability for peer-level client relationships at the executive level, C-level preferred.
Accountability for budget or client revenue of $20mm+ Experience helping to drive business development efforts and/or selling consulting services with new and existing clients. Familiarity with shaping and delivering retainer type engagements including AOR and capacity based agile delivery teams
Proven track record of leading large RFP responses / sales pursuits
Essentials
A digital marketing-savvy problem-solver with the unstoppable drive to inspire teams and bring the best work to life, based on your expertise with Omni-channel orchestration (including media, CRM, site and mobile, etc.)
A true collaborator that has worked on large scale projects across multiple digital properties - the true dot connector
An approachable manager with a strong history of team oversight and talent development; known for an ability to coach and grow talent, providing vision and bringing people along
An all-around seasoned professional with experience developing presentations, exceptional communication, and time management skills, as well as the flexibility to adapt quickly to change
Additional InformationAt Publicis Groupe, we offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance. You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected] your information will be kept confidential according to EEO guidelines.