Customer Support Assistant

Job DescriptionReboot Staff is currently seeking a detail-oriented and reliable Customer Support Assistant to join our team in Austin, TX. The ideal candidate will serve as the first point of contact for customers, providing support via phone, email, and other communication channels. You will work closely with various departments to ensure customer satisfaction and contribute to overall operational efficiency.ResponsibilitiesHandle incoming customer inquiries and resolve issues promptly and professionallyProvide accurate information about products, services, and company policiesMaintain a high level of customer satisfaction through quality supportLog and track customer interactions using CRM softwareEscalate complex issues to appropriate departments as neededFollow up on customer requests to ensure resolutionAssist in updating support documentation and FAQs