Customer Support Specialist

Job Description:We are seeking a dedicated and detail-oriented Customer Support Specialist to join our support team. This role involves handling client inquiries, resolving issues efficiently, and ensuring a positive experience at every step. The ideal candidate is a strong communicator, empathetic listener, and problem solver who can maintain professionalism in high-pressure situations.Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, and internal systemsTroubleshoot and resolve client concerns related to property listings, account management, and service issuesMaintain accurate records of customer interactions and resolutionsCollaborate with internal departments to escalate and resolve complex issuesFollow up with clients to ensure satisfaction and identify opportunities to improve our serviceSupport onboarding of new clients by assisting with setup and guidanceIdentify trends in customer feedback and report to management for continuous improvement