Customer Success Executive- HCLS

What you get to do in this role:The Customer Success Executive will develop C-level executive relationships and relationship management across. The overriding objective will be to improve Customer Outcomes at these accounts leading to customer's product adoption and value realization.An ideal candidate will have achieved a senior level position and successful track record in management consulting, solution consulting, and/or industry consulting focused on digital, technology and organizational transformation.  They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.Cultivate trusted advisor status with executive customer stakeholders Become an expert in ServiceNow value methodology and engage in regular (at least quarterly) value review with customersUnderstand customer strategic goals and contribute to customer roadmap development aligned with the customer’s product adoption strategyExecute winning co-delivery modelsDefine, realize, and benchmark business valueDevelop relationships with ecosystem partners in order to deliver exceptional customer successDevelop implementation strategies and readiness process to accelerate time to valueExperience with creating and refining operating model governanceMaintain account level relationships in order to support clear value proposition within the accountParticipate in account delivery governanceAdvocate/champion ServiceNow's best practicesContribute expertise on how advisory, expert services, and Co-Delivery can be optimizedDeliver high customer CSAT metrics for assigned accounts