Operations Manager (F/M/X)

We are seeking a highly skilled and motivated Operations Manager to join our team at Novotel Canberra! In this exciting, influential position, you will play a crucial role in overseeing and optimising our day-to-day operations, ensuring efficiency, productivity, and excellence across our Front Office, Reservations and Housekeeping departments. Reporting to the General Manager, you will:Lead, mentor, and manage a diverse team, fostering a culture of collaboration and continuous improvementDevelop and implement operational strategies, policies, and procedures to drive organisational successAnalyse operational data and key performance indicators to identify areas for improvement and implement solutionsEnsure compliance with relevant industry regulations, health and safety standards, and company policiesOversee financial management, including budgeting, forecasting, and cost control measuresManage inventory and procurement processes to optimise resources and control costsCollaborate with other department heads to ensure seamless cross-functional operations and achieve company-wide objectivesAddress and resolve guest complaints and concerns promptly and professionallyStay informed about industry trends and implement innovative practices to maintain a competitive edgePrepare and present regular reports on operational performance