Duty Manager (F/M/X)

We are seeking an experienced and dynamic Duty Manager to join our team at Novotel Canberra. As a Duty Manager, you will play a crucial role in overseeing daily operations, leading staff, and ensuring exceptional customer service standards are maintained. This part-time position (30 hours per week) offers an exciting opportunity to make a significant impact on our hotel's success. Key responsibilities include:Oversee daily operations and ensure smooth running of the Front OfficeLead, motivate, and manage staff to achieve organisational goals and maintain high performance standardsHandle customer enquiries, complaints, and feedback professionally and efficientlyCollaborate with other departments to ensure seamless service deliveryInterpret and generate reports and review daily occupancies to ensure smooth operationsImplement and enforce company policies, procedures, and safety regulationsRespond to and manage emergency situations effectively