Ombudsman - Small Business

We are seeking a dynamic Ombudsman to join our vibrant and collaborative decision making team. Reporting to Suanne Russell, Lead Ombudsman – Small Business, you will play a crucial role in resolving both standard and complex banking and finance disputes for small business customers.What We're Looking For:Experienced Professionals: Senior legally qualified individuals with a proven track record of significant achievements in the banking and finance sector.Community-Focused: Professionals eager to use their skills and experience to contribute to positive community outcomes.Your role:Decision-Making: Make impactful decisions on disputes, either individually or as part of a panel, in line with AFCA rules and fairness principles. Your decisions will shape the industry, as they are binding when accepted by the complainant.Leadership: Provide professional and technical leadership within AFCA. Mentor and coach Adjudicators, case workers, and others.Development: Help shape AFCA’s approaches and present at external conferences as a subject matter expert.Engagement: Support AFCA’s relationships with consumer groups, government bodies, regulators, members, and the media.