Company DescriptionDigitas Health is the Agency of Now : the first global connected-health agency, purpose-built for marketing today. Digitas Health specializes in helping health brands navigate a complex and shifting media environment to create deeper, more relevant connections with their consumer and professional customers. With offices in Philadelphia, New York, San Francisco, and London, it is a member of the world’s largest healthcare communications network, Publicis Health. As a member of this elite network, Digitas Health is also a member of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR0000130577), the world’s third-largest communications group, second-largest media counsel and buying group, and a leader in digital communications.Web: www.digitashealth.com | Facebook: www.facebook.com/digitashealth | Twitter: www.twitter.com/digitashealthOverviewWe’re searching for a dynamic and patient services centric, Senior Vice President, Account Director who will serve as the lead for the client relationship. This is a high-visibility role and will require a partner with senior leadership and Publicis Health capabilities on delivering new services solutions while also having both a hands on/hands off approach to managing the team and business.Successful candidates will require skills ranging from:
Intuitive and Collaborative: Comfortable navigating cross-channel complexities, with both internal and external partners without losing sight of the big picture
Responsive– Having the ability to take a nimble approach and understanding to deliver insightful solutions that continue to accelerate the patient experience
Digitally Savvy –Understanding digital capabilities and having the drive to advance is a key criteria to continually advance the patient engagement
Loyalty / CRM – Experience building solutions that keep customers engaged post-conversion, and appreciates the nuances between support vs. acquisition
Solutions Driven – Looking for new ways of doing things and excited about the prospect of building something new. Evolving a playbook or creating a new one!
You are welcome to think different!ResponsibilitiesResponsibilites include:· Client Operations (30%)
Participates in the overall organizational operations, including financial forecasting, staffing and recruitment planning, infrastructure development to support new and existing needs.
Provides comprehensive and proactive communication of critical business issues (including but not limited to changes in account activities) and their impact on budget and/or forecasts to senior leadership
Actively seeks new assignments and revenue opportunities in collaboration with the VP account leads
· People Management (20%)
Continues to build, evolve and mentor a high performance account management team through visibility, accessibility, communication and best practice coaching
Actively participates in recruitment and development of direct team members (and others within Company as appropriate)
Helps identify and shape career growth across brands and portfolios to carry through learnings and patient services best practices across the business
Supports the VP, Account Director in the development of strategic and creative input to their respective client programming initiatives
Serves as a point of escalation and prioritization efforts as needed in coordination with team and senior clients
Responsible for adhering to all Publicis policies and procedures
· New Business (50%)
Leads and participates in client pitches and presentations
Identifies new opportunities while maximizing existing business accounts
Generates new products and services to meet client needs
To qualify, you’ll need:
Four year degree
12+ year’s experience
Patient or customer services marketing experience a plus to best understand the requirements of leading a service oriented business, not advertising
8 years of leadership experience in integrated marketing programs and client relationship management with a digital scope
Creative agency and pharma experience strongly desired
Effective presentation, training and client-facing skills
In depth communication and written skills
Strong analytic and strategic abilities
Candidate must be open to travel as needed
QualificationsTo qualify, you’ll need:
Four-year degree
12+ years’ experience
Patient or customer services marketing experience a plus to best understand the requirements of leading a service-oriented business, not advertising
8 years of leadership experience in integrated marketing programs and client relationship management with a digital scope
Creative agency and pharma experience strongly desired
Effective presentation, training and client-facing skills
In depth communication and written skills
Strong analytic and strategic abilities
Candidate must be open to travel as needed
#LI-HybridAdditional InformationOur Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected] your information will be kept confidential according to EEO guidelines.