Reference #: 24001432
DescriptionGrade: T25The link below will give you information about the University's "T" salary structure.https://careers.temple.edu/sites/careers/files/documents/TSalaryStructure.pdfA variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.Summary:This position will be an essential part of the Osher Lifelong Learning Institute (OLLI) at Temple University, a program offering noncredit courses to people 50 years and older at Temple's Center City, Ambler and Main campuses. OLLI offers over 65 liberal art courses in the fall and spring semesters and over 35 courses in the summer to 850 students each year.The position will be responsible for: 1) ensuring the overall customer service of this lifelong learning program, through recruiting, training, supervising student workers and volunteers to assist with phones, email, online and hybrid classes; 2) managing the OLLI enrollment/registration process from beginning to end, including creating courses in DestinyOne (our online registration system), scheduling workshops for members on how to enroll/register in DestinyOne, and providing support to members who cannot enroll/register themselves; 3) working with building staff to reserve rooms for classes and ensuring proper classroom set-up for each course; 4) provide administrative support for OLLI's fundraising efforts; 5) organizing and planning special events; 6) serve on OLLI volunteer committees to help them plan and implement their work, and to keep them in compliance with Temple policies; 7) participate in staff and department-wide meetings.Performs other duties as assigned.When you come to Temple, you don't only come to an impressive campus with an abundance of resources and amenities. You come to Philadelphia, where Temple's Main Campus is woven into the city's fabric.Temple is committed to this community and provides several financial programs for full-time faculty and staff who purchaseand residein homes surrounding Main Campus and the Health Sciences Center.Click here to learn more about the benefits of working at Temple University.Required Education & Experience:Bachelor's degree and at least three (3) years of demonstratedexperience providing customer serviceto older adult populations. An equivalent combination of education and experience may be considered.Required Skills & Abilities:Strong capability working in MS Word/Excel, and InDesign. Capacityto learn and master an online registration system and a call center system.Ability to speak slowly and clearly to a population that might have minor hearing impairments.Ability to multi-task and to be calm and patient under pressure.Strong organization and planning skills.Ability to supervise students and volunteers, to give constructive feedback, while maintaining a trusting relationship.This position is assigned a hybrid work arrangement (on-campus and remote), the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Empl yees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.To obtain additional information about Temple University please visit our website at www.temple.edu.Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Click here.You may request a copy of the report by calling Temple University's Campus Safety Services at 215-204-7900.Primary Location:Pennsylvania-Philadelphia-Center City Campus (TUCC)Job:Staff
Schedule:Full-time
Shift:Day Job
Employee Status:RegularTemple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.