Vacancy caducado!
Customer Service Representative – Competitive pay, Great Team (Philadelphia, Pa)
compensation: $15 - $20 per hour
employment type: full-time
Job Description:
Our team is looking for a candidate to fill a Customer Service Representative role. We offer top wages and benefits to our employees with support and a clear path to achieve your maximum potential.
Job Requirements:
Answer the phone quickly and professionally.
Call customers to confirm maintenance appointments and schedule as necessary.
Work closely with service dispatch to coordinate scheduling.
Grow, monitor and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals. Communicate clearly, precisely, and in a friendly manner.
Take and deliver messages as appropriate.
Ensure messages are received and follow up as appropriate.
Ensure the accurate capture, data entry and maintenance of customer information.
Be familiar with our company, products, and services so many questions can be answered without consulting others.
Alert managers quickly to significant customer issues, serving as a champion of the customers to our company.
Schedule the client appointment and assign/match qualified staff to perform the work.
Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site. Continuously improve knowledge of plumbing and heating work, and in particular how our company operates to benefit the customer.
Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
Regularly review and monitor progress against goals, and seek assistance as needed.
Communicate effectively with associates, superiors, vendors and customers.
Possess superior interpersonal skills.
Clean, neat and professional appearance.
Other duties as assigned
Benefits
Lucrative Compensation
Paid Time Off
Paid Holidays
Employee Appreciation Events
Health Benefits
Retirement
Excellent Bonus Structure
Paid Ongoing Training-over 100 hours per year
Progressive company who recognizes the value of each employee
Chance to grow with a professional team
Core Values
And many more
-All Benefits Available After Probationary Period-
Vacancy caducado!