Customer Service Representative, Part-time
Postbox Philly is an independently owned “pack and ship” mailbox store opening spring 2024 on South Street in the Graduate Hospital neighborhood of Philadelphia. The role of Customer Service
Representative is a key member of our growing team! You will be responsible for supporting the
successful operations and sales growth for our retail location. Customer Service Representatives
support the store manager and provide outstanding customer services to our customers with efficiency and accuracy. The ability to remain upbeat and positive throughout the day, while engaging in a fast-paced environment, will make you highly successful in this role.
ESSENTIAL JOB DUTIES:
Support the day-to-day operations of a retail location
Provide prompt, efficient and courteous customer service
Assist customers to determine the best way to ship their packages
Assist customers with document services
Pack merchandise for shipment and process the shipment
Ring sales in a computerized register
Assist monitoring cost control and expenses
Assist with completing orders and inventory procedures
Complete required daily, weekly, and monthly tasks timely and accurately
Communicate clearly and productively with your co-workers and store owner
Follow all operational systems and company guidelines
Proactively handle customer complaints and resolve customer issues
Periodically responsible for opening and closing the store
Maintain a high level of cleanliness and order of the store, restrooms, back of house and the
front sidewalk or street when necessary. Keep these areas free of trash and debris and highlight
the store entrance in a welcoming professional manner.
Other related duties as assigned
OTHER SKILLS and ABILITIES:
Strong interpersonal skills, effective oral/written communication skills and the ability to work
well with others
Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. Manual hand
dexterity required to operate Point of Sale System, copiers, packaging tools, sorting and placing
mail and packages in designated locations and complete customer paperwork.
Very helpful to have an outgoing personality, exceptional customer service skills and productive teamwork in a retail-service environment
Strong ability to follow directions
Basic mathematical computing knowledge is helpful
Good computer skills with knowledge of internet applications
Microsoft Word and Excel knowledge is a plus but not required
SUPERVISORY RESPONSIBILITIES:
N/A
QUALIFICATIONS:
High School Diploma or GED preferred but not required
Positive customer service and hospitality experience strongly preferred
Ability to support managers and co-workers to meet customer service and sales goals
Adobe/ Microsoft office and Postal Mates POS system experience a plus
Schedule: Highly flexible, up to 29 hours/week
Hourly compensation: $16-18/hour, commensurate with experience and credentials
POSTBOX PHILLY will guarantee that human rights are exercised without discrimination of any kind based on race, color, sex, language, religion, political or other opinion, national or social origin, property, birth or other status such as disability, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. Postbox Philly is an independently owned “pack and ship” mailbox store opening spring 2024 on South
Street in the Graduate Hospital neighborhood of Philadelphia.