Customer Service Representative

Job DescriptionWe are seeking a Customer Service Representative to join our team in King of Prussia, PA. This role involves assisting customers with inquiries, processing orders, and ensuring a seamless customer experience. The ideal candidate is detail-oriented, proactive, and committed to providing excellent service.ResponsibilitiesRespond to customer inquiries via phone and email in a professional mannerProcess orders, returns, and exchanges accurately and efficientlyResolve customer concerns and escalate issues when necessaryMaintain accurate records of customer interactions and transactionsCollaborate with internal departments to ensure customer satisfactionAssist in updating customer accounts and managing documentationProvide product information and recommendations based on customer needs