TREATMENT COORDINATOR
POSITION SUMMARY:
Greetings from Bluefish Dental & Orthodontics! We are happy that you have expressed interest in becoming part of our team. Here at Bluefish Dental & Orthodontics, our number one priority is our patients. We strive to provide the best care possible. We believe that in order to provide the best care, we need to find the best of the best people and talent to join our team. We are currently looking to add a Treatment Coordinator to our growing office. A Treatment Coordinator's main priority is overseeing all new patients and presenting care. You focus on working with a patient through every phase of their orthodontics treatment or procedure. You explain the primary benefits and risks of orthodontic treatment. Your duties will include presenting care/treatment fees, arranging a payment plan, or researching insurance coverage for the patient. You are usually the first point of contact for patients who have questions or concerns about their treatment. The key to your success is effective communication with a smile, and helping the patient overcome any obstacles to saying “YES” to treatment. The Treatment Coordinator sets the tone for what a patient's experience, treatment, and care will be like within our office. It is important for our patients to feel our culture at all times through the exceptional customer service we provide. You will help create and maintain the “face and voice” of Bluefish Dental & Orthodontics through being a treatment coordinator.
The best part yet… no experience is required, and we are willing to train the RIGHT person! So if you have an amazing work ethic, paired with a great attitude and personality, then we want to talk to you! Please note: there are 2 assessment quizzes that you must take following your application process to complete your application submission. No matter how great you may be, if you don’t complete the assessments, we unfortunately, can not consider you at this time. We look forward to hearing from you soon!
Qualities in a strong clinical technician:
Time Management, Organized, Attention to Detail, Bubbly, Friendly, OutGoing, Talkative, “Never Met a Stranger”
EDUCATION/EXPERIENCE:
The ideal candidate- minimum of two years of sales experience.
SKILLS/ABILITIES:
Good interpersonal skills to develop an effective relationship with patients, parents, doctors, staff members and community.
Letter/email composition skills and excellent grammar skills.
Gentle persuasion skills to guide patients and parents and to instill confidence with regards to the orthodontist(s) abilities and results of treatment.
Exceptional ability to work independently and in a team environment
Organized, systematic with impeccable follow through
Knowledgeable with dental insurance
Positive attitude that exudes confidence and enthusiasm
Ability to think quickly on their feet
RESPONSIBILITIES (including, but not limited to):
New Patient Process:
Greet new patients and orient them to the practice.
Organize x-rays and sibling records prior to new patient visits.
Review patient forms during new patient visits and document pre-examination information.
Guide patients through financial arrangements and prepare appropriate agreements.
Follow-up with patients in Pending status and unscheduled pre-treatment (Observation) patients.
Upload and organize all incoming and prepare outgoing x-rays and models/scans (STL files)
Confirm receipt of all necessary forms for patients starting into treatment.
Maintain consultation and exam rooms.
Patients of Record:
Handle records and forms for patients transferring into, as well as out of the practice.
Participate in consultations regarding patient compliance.
Handle staff portion of pre-treatment recall examinations.
Follow-up on all missed and unscheduled recall appointments.
Monitor patients in treatment over estimated time.
Coordinate interdisciplinary treatment consultations.
Manage hygiene recare program.
Send or monitor systems for monthly birthday cards to patients.
Manage correspondence related to treatment.
Marketing and Practice Promotion:
Conduct exit interviews with patients and parents completing treatment.
Arrange appointments with other specialists.
Assist in coordinating practice-building programs with patients, parents, referring and non-referring offices, and within the community.
Participate in staff meetings.
Perform other tasks as assigned by the OM/orthodontist(s).
SKILLS/ABILITIES:
Good interpersonal skills to develop an effective relationship with patients, parents, doctors, and team members.
Typing skills for entries into patient charts.
Effective verbal skills to communicate with and educate patients and parents to treatment.
JOB TYPE: Full Time (Monday-Friday) Full time is typically 4 of the 5 days of the week.
SALARY: Generous Salary
LOCATIONS: Travel between 2 offices.
BENEFITS:
401 K
Employee Discount
Health Insurance
Paid Time Off