We are seeking a dynamic and strategic Senior Director of Client Services to lead our client engagement function, ensuring exceptional service delivery, strong relationships, and measurable impact across our portfolio. This leadership role will oversee client strategy, account growth, team leadership, and operational excellence.Key ResponsibilitiesClient Leadership & Relationship Management Serve as senior contact for key client relationships, ensuring satisfaction and long-term partnerships.Serve as the senior point of contact for key clients.Ensure clients receive top-tier service, strategic guidance, and innovative solutions.Resolve high-level client issues or escalations.Strategic OversightDrive strategic planning across accounts to meet clients’ hiring goals and elevate their employer brand.Ensure alignment between client objectives and internal execution, from concept to delivery.Team ManagementLead and mentor a team of Account Directors, Client Strategists, and Project Managers.Set clear performance goals and foster a culture of collaboration, innovation, and accountability.Business GrowthIdentify and drive organic growth opportunities within existing accounts.Partner with the new business team on pitches and proposals, contributing to the agency’s overall growth strategy.Operational OversightEstablish and refine processes to ensure scalability, consistency, and quality across client engagements.Monitor account health, budget utilization, and campaign performance, ensuring profitability and client ROI.Monitor budgets, timelines, and deliverables to ensure efficient project execution.Collaborate with internal stakeholders to drive process improvements.