Client Service Associate

Job DescriptionWe are seeking a motivated and detail-oriented Client Service Associate to join our Cleveland-based team. The ideal candidate will serve as the primary point of contact for clients, ensuring top-tier service and support. You will help maintain client satisfaction, resolve issues, and work closely with internal teams to meet performance goals.ResponsibilitiesServe as the primary liaison for assigned client accounts.Respond to client inquiries and concerns promptly and professionally.Coordinate with internal departments to ensure service delivery meets client expectations.Monitor account performance and ensure compliance with client requirements.Identify opportunities to enhance client satisfaction and drive retention.Prepare and maintain accurate client records and reports.Assist in onboarding new clients and setting up service processes.