Customer Account Representative

Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Account Representative to join our Cleveland-based team. In this role, you will serve as the primary point of contact for assigned client accounts, ensuring satisfaction, resolving issues, and supporting account growth. Your ability to build trust and deliver outstanding service will be essential to your success.ResponsibilitiesManage daily communications with assigned client accountsAddress inquiries, resolve concerns, and provide product/service supportMaintain accurate account records and update customer dataIdentify upsell opportunities and support the sales processCollaborate with internal departments to fulfill client needsMonitor account performance and deliver regular updates to clientsEnsure compliance with company policies and service standards