Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Cleveland, OHCompany: Shine Social BrandJob Description:We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As a pivotal part of our organization, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with the highest level of serviceSalary Range: $19.50 - $28.00  per hour, based on experience.Key Responsibilities:Respond promptly to customer inquiries via phone, email, and chat.Resolve customer issues and complaints efficiently while maintaining a positive attitude.Provide detailed information about products and services to assist customers in their decision-making process.Collaborate with team members to share best practices and strategies for improving customer service.Follow up with customers to ensure their issues have been resolved and to gather feedback on their experience.