Client Relationship Representative

Job DescriptionWe are currently seeking a Client Relationship Representative to join our growing team in Cleveland, OH. The ideal candidate will be responsible for maintaining strong client relationships, ensuring client satisfaction, and supporting the overall account management process. This role requires excellent communication skills, attention to detail, and a proactive approach to client support.ResponsibilitiesServe as the main point of contact for assigned clientsMaintain and strengthen client relationships through regular check-ins and problem resolutionUnderstand client needs and ensure timely and successful delivery of solutionsCollaborate with internal teams to address client inquiries and concernsTrack account performance and prepare periodic reports for internal and client useAssist with onboarding new clients and providing support during implementationEscalate issues when necessary while maintaining a professional and solution-focused attitude