Client Service Associate

Job DescriptionSharpcontra is seeking a reliable and detail-oriented Client Service Associate to join our Cleveland-based team. This role is ideal for a professional who thrives in a fast-paced environment and is dedicated to building strong, lasting client relationships. You will act as the first point of contact for client inquiries and ensure an exceptional service experience.ResponsibilitiesProvide direct support to clients via phone, email, and in-personManage client accounts and ensure data accuracy in internal systemsResolve client issues in a timely and professional mannerCoordinate with internal departments to meet client needsMonitor service performance and client satisfaction levelsPrepare reports and documentation for internal and client useAssist in onboarding new clients and explaining service protocols