Call Center Representative

Job DescriptionStory Lane Box is looking for a motivated and customer-focused Call Center Representative to join our Cincinnati-based team. In this role, you will be the first point of contact for our customers, handling inquiries, resolving concerns, and ensuring each interaction is handled with care and professionalism.ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a timely and professional mannerProvide accurate information about products, services, and company policiesResolve customer issues, escalating complex problems when necessaryMaintain detailed and organized records of customer interactionsMeet performance goals including call handling time, customer satisfaction, and resolution ratesCollaborate with team members to continuously improve service quality