Customer Support Specialist

Job DescriptionBlue Print Out is seeking a dedicated Customer Support Specialist to join our team in Blue Ash, OH. This role is vital in ensuring that our clients receive timely and professional assistance, maintaining high levels of customer satisfaction and trust. The ideal candidate will be a problem-solver, strong communicator, and passionate about providing exceptional service.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and in-person.Resolve product or service problems by clarifying issues, determining the cause, and following up with solutions.Maintain accurate records of customer interactions and transactions.Collaborate with other departments to ensure smooth customer experiences.Identify trends in customer issues and suggest improvements to processes and services.Process orders, forms, applications, and requests efficiently.