Customer Service Agent

Job DescriptionWe are seeking a motivated and detail-oriented Customer Service Agent to join our team in Blue Ash, OH. In this role, you will serve as the first point of contact for our clients, assisting them with inquiries, resolving concerns, and ensuring a positive experience with our services. This position requires excellent communication skills, a proactive attitude, and the ability to multitask in a fast-paced environment.ResponsibilitiesRespond to customer inquiries via phone, email, and live support systemsResolve product or service issues promptly and professionallyMaintain accurate records of customer interactions and transactionsIdentify and escalate priority issues when necessaryFollow communication procedures, guidelines, and company policiesProvide feedback to management on recurring issues or client needsContribute to a team environment focused on continuous improvement and client satisfaction