Customer Support Specialist

Job DescriptionWe are seeking a Customer Support Specialist to join our growing team in Blue Ash, OH. The ideal candidate will be the first point of contact for our customers, providing timely and accurate support for product inquiries, service requests, and order-related issues. This role requires strong communication skills, attention to detail, and a genuine desire to assist clients in resolving their concerns efficiently and professionally.ResponsibilitiesRespond to customer inquiries via phone, email, and in-personResolve issues related to orders, product usage, billing, and technical troubleshootingDocument all customer interactions and maintain accurate records in our support systemCollaborate with internal departments to ensure timely issue resolutionMaintain a deep understanding of our products and services to offer knowledgeable supportFollow up with customers to ensure satisfaction and continuous service improvement