Senior Operations Consultant (Merchant Services)-2

Senior Operations Consultant (Merchant Services)-2Charlotte, North Carolina;Peachtree City, GeorgiaJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.Job Description:Subject Matter Expert and a business process expert in merchant services products and solutions.Provides core processing oversight of vendor and performance of those functions and serves as a point of escalation.Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research.Leads in the design, development and implementation of complex products, systems and services in an operations environmentManages projects and direct activities of a team related to special initiatives of an operations nature.Functions as the technical expert in their assigned area.Provides work direction, guidance and expertise to less experienced associates and provides training to associates and Business Partners on new and complex initiatives. Builds strong relationships with Business Partners across LOBs, including EMEA vendors.Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company.Major accountabilities are based on individual expertise and capabilities. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers.Set goals and monitor progress toward metrics, providing guidance and support in meeting goals.Report success of the operations and identify bottlenecks in the process.Prepare and deliver reports to management and senior executives.Identify best practices; advise on quality and productivity improvementsRequired skills: "Must" have these skills to be minimally qualified5-7 year experience in managing functions that support activity such as operations, training, quality programs, billing and process improvement5+ years preferred experience in Merchant ServicesDemonstrated leadership skills in a team based environment and the ability to motivate and empower employees.Excellent interpersonal, written, and oral communication skillsBachelor's degree or equivalent work experienceDesired skills:Experience in back office Operations (Customer Service, Settlement Operations, Disputes, International support) preferred.Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .