Senior Operations ConsultantCharlotte, North CarolinaJob Description:ABOUT US:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!JOB DESCRIPTION:This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.Line of Business Job Description:This job is responsible for supporting the day-to-day routines of teams that deliver against the bank's Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include understanding and anticipating inherent risks to the business, applying knowledge by conducting research and analysis in multiple applications to solve complex problems and escalation inquiries, documenting procedure changes, providing guidance to employees, and effectively communicating information and data across the Line of Business.RESPONSIBILITIES:
Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
Manages projects and direct activities of a team related to special initiatives
Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
Builds relationships with business partners across various Lines of Business
Manages and defines responsibilities and accountabilities for key program and projects,
Works with leadership to track progress towards objectives and ensure goals are met.
Demonstrates process expertise and provides support to leadership, employees, and business partner by implementing process improvements to address and resolve issues.
Assists in the identification, escalation, and mitigation of potential risks and issues.
Applies knowledge of business processes to identify opportunities for simplification and efficiencies.
Supports the enhancement of quality service and ensures effective and efficient operations support is in place for the assigned area's internal business partners and external clients.
Collaborates with Change Managers, Technology, and other business partners to support system enhancements and special projects.
Ensures adherence to procedures and regulatory requirements through updates and change training.
REQUIRED QUALIFICATIONS:
Strong analytical, conceptual, and problem-solving skills.
Ability to drive root cause analysis, focus on details, identify issues, prioritize quickly, and recommend solutions.
Research analysis with the ability to gather, prepare and present findings with business partners, as needed.
Ability to balance multiple competing priorities in a fast-paced and complex environment.
Intermediate level in various MS tools including Excel, PowerPoint, and SharePoint (a plus).
Strong written & oral communication and presentation skills; able to target messaging to different audiences; provide consolidated data in a clear and concise manner.
Minimum 3-5 years’ experience in highvolume productionoperational environment.
Attention to detail & strong organizational skills.
Able to prioritize daily work to meet deadlines and goals.
Demonstrates a good working knowledge of processes and adherence to procedures.
Capability to work effectively in a team environment & ability to multitask.
Strong time management skills.
DESIRED QUALIFICATIONS:
Prior experience working with and navigating various bank systems, Interact, Image view and outside Internet sources.
Willingly shares knowledge, expertise, and best practices with others on the team.
1-2 years of operational lead experience, a plus.
AML or compliance-based knowledge is an advantage for this role. (Enterprise Financial Crimes Standard, Consumer and Small Business AML Program, BSA and USA Patriot Act).
Working knowledge of laws, rules, and regulations and ability to identify and escalate risk.
SKILLS:
Risk Management
Critical Thinking
Customer and Client Focus
Decision Making
Problem Solving
Issue Management
Adaptability
Attention to Detail
Collaboration
Analytical Thinking
Oral Communications
Presentation Skills
Leadership
Critical Thinking
Data Quality Management
Adaptability
Collaboration
Analytical Thinking
Research Analysis
Interpret Relevant Laws, Rules and Regulations
Data Collection and Entry
Decision Making; Problem Solving
Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .