ABOUT THE RIGHT TEAM MEMBER:
You are an experienced IT specialist with a passion for helping others. You understand the needs
of a rapidly growing company and know how to scale systems and processes accordingly. You
can identify issues before they arise and tackle them with speedy, thoughtful and effective
solutions. You have excellent communication and organizational skills to provide timely and
effective resolutions for a diverse set of technology issues.
What You'll Do:
Resolve helpdesk tickets, providing swift solutions for all support teams/clients
Troubleshoot computer hardware, software, VOIP devices, network issues
Work on IT projects from research to implementation
Document IT procedures
Assists with research and implementation of IT projects
Who You Are:
5+ years of IT experience in a PC, MS-Windows and O365 / Google Apps environment within a
fast-growing and rapidly changing enterprise
5+ years Advanced knowledge of installing, configuring, and troubleshooting PCs, and
administering several local servers and cloud-based services
Experience in supporting remote users and locations
Track record of thriving in a fast-paced, startup environment
Strong time management skills and ability to juggle multiple requests at once
Diligent about capturing, tracking, and closing helpdesk tickets to ensure quick response times
Requires minimal technical direction to solve problems
Understands how their work fits in with other ongoing projects
Skills/Proficiencies:
5+ years in Customer service skills
Excellent communication skills, written and verbal
Professional and personable, capable of building relationships with other departments within the
organization
Well versed in administering cloud based services
Effective in balancing time management between interrupts and projects
Knowledge of networking concepts
Required Experience:
Must have a Bachelor's Degree; preferably in Computer Science (IT, Networking)