OddFellows Ice Cream is hiring a Shop Manager for our Chelsea scoop shop! The shop manager is responsible for all matters pertaining to day-to-day operations in their shop, serving as the lead representative for OddFellows. Reporting to the Director of Operations, the Shop Manager guides a team of store-specific Dip Experts, leading with a singular focus on sharing the best possible ice cream experience with the world.
Key Responsibilities
The Shop Manager is responsible for all day-to-day operations Domino Park, Williamsburg shop. These include:
Upholding brand, product, and shop cleanliness standards;
Leading by example in service;
Manage the monthly P&L to increase sales and minimize costs;
Ensuring all financial and other administrative duties are completed accurately and promptly in accordance with company standards;
Maintaining par levels of ice cream, other retail and merchandise items, and dry goods and cleaning supplies through regular inventory counts and timely ordering;
Scheduling and weekly payroll, including serving as floor coverage of last resort;
Hiring, onboarding, training, and performance reviews;
Ongoing training and implementation of new products and service;
Ensuring all equipment is clean and in good working order through management of preventative maintenance schedule;
Maintaining a safe, secure, hygienic environment through compliance with local Health Code, ServSafe standards, and company guidelines;
Ensuring guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings.
Requirements
Must hold applicable certifications as required by local health authorities (NYC DOHMH Food Protection Certificate)
Must work at least two weekend (Friday, Saturday, Sunday) floor shifts of at least six hours weekly
Serves as coverage of last resort to maintain appropriate staffing levels within published hours of operation
Must be curious and solutions-oriented
Physical Requirements
Must be able to lift 25 lbs (50 lbs with a partner) and stand for 4 hours.
Pay
This position starts at $20/hr + tips. With tips, you'll be making between $25-35/hr depending on the season.