Company DescriptionPublicis Media Exchange (PMX) is the global media platform for Publicis Groupe [Euronext Paris FR0000130577, CAC 40]. PMX is an omnichannel activation powerhouse that drives smart application of investment through leveraging scale, marketplace innovation, deeper partnerships and knowledge. PMX is at the forefront of the converging marketplace building data-informed, tech-enabled media to help marketers connect with consumers in a measurable way.OverviewThis Client Support Supervisor role will be dedicated to supporting one of the top PM clients. The Supervisor will be responsible for the account management and maximizing the results of the engagement, with the focus on activation strategy, performance channel leadership and the operational workflows between the client and the global offshore teams. They will serve as an escalation point for the client and the offshore teams and require a mindset and strong customer service skillset. The ideal candidate should have a solid background in performance (search and/or social) campaign management, as well as experience of working directly with clients and agency teams.You will report to Senior Vice President, Central Activation.This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.Responsibilities
Build and grow relationships with the clients, global offshore teams, partners and internal Publicis teams
Design performance activation strategy across platforms (with main focus on Meta, Pinterest, TikTok and Google Ads) and present recommendations to the client
Provide campaign recommendations and tactical guidance to the offshore teams to achieve client objectives
Ensure efficient workflows are established for collaboration between the client and global offshore teams
Act as a cross-functional subject matter expert to provide an activation perspective to non-media teams
Develop and present client deliverables and process documentation
Identify and communicate account needs, concerns and opportunities for team development and business growth
Project manage the development, roll-out and adoption of automated solutions and other tools
Act as a point of escalation and facilitate feedback across all teams
Qualifications
Bachelor’s degree
4+ years of biddable media experience, with the focus in Search and/or Social
3+ years of activation experience and planning across various performance platforms (Meta, Pinterest, TikTok, Google Ads)
3+ years of relevant experience in a client-facing capacity
Experience collaborating with global counterparts for support
Experience across other media channels a plus
Additional InformationOur Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected] your information will be kept confidential according to EEO guidelines.Compensation Range: $70,000 - $110,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/26/2024.