Senior Manager, Central Office Operations

This role leads and supports critical strategic, operational, and cultural work across Uncommon and particularly within the central office. The Senior Manager will lead daily operations and facilities management for Uncommon’s central office, ensuring service-oriented support of central office staff and delivery of operational excellence. As a project manager and member of the Central Office Operations Team, you will work with leaders from across the organization to further Uncommon’s mission and our vision for the central office with a focus on strengthening the quality and efficiency of central teams’ delivery of excellent services to schools.Duties and Responsibilities:Operations & Cultural LeadershipManage an Office Manager and Receptionist to:Manage daily operations and facilities management of Uncommon’s 24,000 sq ft central officeEnsure all front desk inquiries are addressed in line with Uncommon’s high expectations around employee supportDevelop professionally through coaching and feedbackStrengthen Central Office culture through design and implementation of both daily operations and strategic initiatives, as well as serving as an active culture carrier and leader, including:Leading planning and execution of Central Office staff meetingsOverseeing communication vehiclesDeveloping and monitoring culture plans Improve efficiency and impact through management of relationships with IT, vendor services, and building managementDevelop and manage $.5MM budget in accordance with organizational and team prioritiesPartner with Senior Director of Central Office Operations and Chief of Operations on strategic and annual planning for central office team operationsRepresent central office on cross-functional teams - e.g. related to health and safety, communications, etc.Strategic Planning, Operational Effectiveness, Leadership Support & Project ManagementPlay an instrumental role in running strategic and annual planning processes for 20 central office teamsDevelop systems and support measurement of Central Office effectiveness Develop and manage tools to support project roll-out, execution, and monitoring (e.g., project plans, dashboard, key performance indicators, templates, etc.)Lead and execute on strategic projects, including spearheading cross-functional work, conducting research, providing analysis and developing recommendations that move senior stakeholders to make decisions and drive toward actionConduct research on key internal & external topics for key workstreamsPerform analysis to identify trends and tee up data-driven recommendationsProvide support for Uncommon’s leadership meetings, including developing a scope and sequence, assembling materials, and summarizing meeting content and action steps