Program Manager

Job DescriptionLooking for a strong candidate with project management and process improvement experience to develop and manage Marketing Operations Program Management Office (PMO) and strategic visions for technical process optimization. This role will be part of US Web Solutions (USWS)Description: The Manger role is part of the US Web Solution (USWS) team and focusing on MarOps PMO. The team is part of the Enterprise Communications & MarTech Experiences (ECMX) which sits in Enterprise Digital & Data Solutions (EDDS). The Enterprise MarOps Solutions team is comprised of campaign review and setup teams, data validation and governance teams, and control functions to ensure marketing compliance.This candidate will be responsible for identifying and advancing enhancements to the campaign execution process that will improve time to market, reduce complexity and improve efficiency for campaign execution. This role will be responsible for leading MarOps PMO, assessing business needs, evaluating teams capacity, creating process flows in visio and writing the business requirements. Candidate must be able to function independently, effectively prioritize his/her work, and be willing to bring new ideas to the table.A large focus for this job will be leading MarOps PMO, project managing process improvement initiatives across ECMX and cross functional teams involved in the end-to-end execution process as well as marketing strategy teams. This role will: Lead MarOps PMO in close collaboration with Enterprise MarTech PMO and several stakeholders across the enterprise, including Marketing, Operations, Product, Compliance and Enterprise Strategy teams Establish, maintain, and publish dashboard and reporting for variety of audiences, including Senior Leaders. Distribute and/or present prioritized list of process enhancements on a set cadence Strategic problem solving and critical thinking at a systems level across people, processes, and technology in a dynamic environment Lead strategic projects to drive the efficiency and accuracy of offers going to market Assess the areas of the campaign execution process and marketing capabilities, and make recommendations for optimization initiatives Gather feedback from key stakeholders and recommend opportunities for streamlining current processes Manage list of ongoing and future process enhancements, and support change management planning, training and communication activities. Prioritize opportunities for improvement to campaign execution based on business impact and team capacity Build relationships and collaborate with internal partner to develop best-in-class processes and unlock value for the enterpriseThis role pays up to 150,000k annually based on experienceWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements5 years+ experience with assessing and designing business processes and technical operations process 2 years+ experience with leading Marketing process consultation and/or Technical Program Management Be proficient in all MS Office Applications (especially MS PowerPoint, MS Excel, and MS Visio) Strong executive presence Attention to detail with a focus on root cause analysis Ability to work well with ambiguity Can establish credibility quickly Ability to independently work with key business partners in Compliance, OPS Risk, Tech and Marketing Comfortable at breaking down complex ideas into tactical execution plans Grace under pressure Ability to lead cross divisional teams towards achieving common project goals Ability to handle diverse views while maintaining position that is best for the enterprise Strong stakeholder and partner relationship building skills Strong change agent Strong written and verbal communication skills Strong power point presentation skills for variety of audiences, including Sr Leaders Amex/Consulting experience is a plus previous Fin Tech ExpPrevious technical skills when it comes to marketing technologies and development lifecyclesprevious change management experience nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].