DescriptionWe are seeking an experienced Program Manager to lead our External Fulfillment third-party logistics (3PL) network expansion. This strategic role will shape how Amazon leverages 3PL partnerships to enhance our fulfillment capabilities with greater flexibility, cost-effectiveness, and faster market deployment. In this dynamic position, no two days are alike as you'll interface with multiple aspects of the business, from operations and technology to strategic planning and partner management.Key job responsibilitiesLead the development and execution of strategic programs that enable Amazon's External Fulfillment organization to scale effectively through standardized processes, technology improvements, and successful 3PL site launches.
Drive standardization and change management processes across External Fulfillment operations, supporting 3PL scaling and new launches
Establish and maintain robust PMO processes, including project prioritization and stakeholder management
Develop and implement integrated support models connecting 3PL operations with Amazon's ecosystem
Lead critical technology improvements and cost optimization initiatives in partnership with internal/external stakeholders
Oversee new 3PL site launches and capacity expansion programs
Design and execute business review frameworks and governance structures
Note: Position might require up to 10-40% travel, primarily to 3PL sites.A day in the lifeAs a Program and PMO Manager for External Fulfillment, you'll operate at both strategic and tactical levels to drive our 3PL network's ambitious growth. Your day might begin with addressing immediate operational challenges alongside 3PL partners, shift to leading cross-functional meetings on scalability initiatives, and end with developing long-term strategic frameworks. This dynamic role requires exceptional adaptability as you toggle between hands-on operational support and high-level strategic planning. Whether you're building future-focused solutions or resolving immediate challenges, each day brings unique opportunities to shape the future of Amazon's External Fulfillment network.About the teamThe External Fulfillment organization at Amazon manages our third-party logistics (3PL) partnerships, including performance management across our network. Within this organization, you will join the North America External Fulfillment Strategy team, where we're responsible for the strategic direction, sourcing, and implementation of 3PL solutions. Our team's mission is critical to expanding Amazon's network capacity through innovative and efficient partnerships while ensuring seamless integration with our fulfillment ecosystem.Basic Qualifications
Bachelor's degree
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.