Job Details

ID #51660126
Estado New York
Ciudad New york city
Full-time
Salario USD TBD TBD
Fuente New York
Showed 2024-05-09
Fecha 2024-05-09
Fecha tope 2024-07-08
Categoría Contabilidad/finanzas
Crear un currículum vítae
Aplica ya

1 Banking customer consultant-Banking$30 per hour+ 1-1/2 OT

New York, New york city 00000 New york city USA
Aplica ya

Major International Bank,based in NYC -seeks 1 consultant for the Customer Services Team – Banking Department

Consultant 1

Duration: 3 months

Bill rate: $35-$40 per hour + 1-1/2 OT

Job Description

Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others

Collect customer’s identification documents in accordance with the bank’s KYC policy

Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manner

Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures

Research and resolve customer problems, acts as customer liaison between other bank departments when necessary

Maintain the bank’s files for customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, and miscellaneous deposit documentation

Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits

Handle daily operation of special depository products like CDARS, ICS, School District Deposit, and other structural deposit services

Conduct internal account reconciliation

Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.

Assist with sending and processing RFI

Escalate compliance related red flags or suspicious activities to BSA officers

Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules

Requirement

Bachelor’s Degree, Business Major, Master Degree is preferred

Strong communication skills; Multi-tasking skills

Ability to present a professional image at all times

Bilingual (ability to read, speak and write Chinese)

Adequate knowledge of banking products and services

In-depth knowledge of banking operational procedure to perform duties accurately and efficiently

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